March is Women’s History Month. As we celebrate women and their role in our history, our workplaces, and our homes, I thought it was important to bring to the forefront some of the strengths that might make them stand out as compelling agents of change in such a time as this in the IT industry.
Recent research reveals that while women account for about one-half of the labor force, their numbers for employment in science, technology, engineering, and math (STEM) fields continues to lag behind men. There is much speculation as to the possible reasons for this, and this is not the focus of this article. After spending many years as one of the only women in the room in meetings and conferences, I’m starting to notice more women leading initiatives, programs, and companies in cloud computing technology.
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Women Leading Us to the Cloud By @JodiKohut | @CloudExpo [#Cloud]
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Privacy Is Gaining in Importance Across the Globe
Privacy is gaining in importance across the globe, often involving laws and regulations, relating to the acquisition, storage, and use of personally identifiable information (PII). Typically, privacy implies limitations on the use and accessibility of PII, with associated requirements to tag the data appropriately, store it securely, and to permit access only to appropriately authorized users. This requires appropriate controls to be in place, particularly when the data is stored within a cloud provider's infrastructure.
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Cloud Acquisition Strategy | @CloudExpo [#Cloud]
This year has brought big news, significant changes and increased awareness of the adoption of cloud computing in Government. In fact Cloud computing may be the biggest and most overhyped term in Government information technology today. It is also the most discussed topic in agency strategy, cyber security forums and mission / program reviews. While lots of conversation has been devoted to technology and the benefits that government customers can derive from Cloud, in the end the biggest challenge may be the acquisition of cloud services. Cloud computing presents a different set of acquisition challenges to the federal government and this shift requires a rethinking the agency acquisition process. Smart purchasing decisions require an understanding of security requirements, service models and service level agreements.
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Women in Tech: Meet the Trailblazers of STEM Equality | @CloudExpo [#Cloud]
Science, technology, engineering and mathematics (STEM) professionals are drivers of innovation,creativity and invention. STEM disciplines are significant drivers of economies worldwide, and STEM careers are rewarding and fulfilling. The promise of STEM is therefore important for economies and individuals; however, in most countries around the world, we do not have STEM professionals that reflect the gender makeup of our population.
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Setting Standards for the Internet of Things | @ThingsExpo [#IoT]
The adoption of Internet of Things (IoT) appears to be unquestioned. Advances in wearables and sensors are strategic to tech companies, telecoms and manufacturers across multiple domains. Everyone from millennials to boomers is incorporating IoT technologies into the daily flow of life. Gartner says the IoT market will be $300 million in 2020. With all this projected growth, standards will play an increasing role in IoT adoption.
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The CISO role in cybersecurity: Solo or team sport?
The average length of time in the commercial sector between a network security breach and when the detection of that breach is more than 240 days, according to Gregory Touhill, deputy assistant secretary of Cybersecurity Operations and Programs for the Department of Homeland Security. What could happen to your company during that eight-month period? Could your company survive?
This alarming statistic is just one of the reasons why the National Cybersecurity Institute at Excelsior College (NCI) undertook the task of surveying the nation’s chief information security officers. With the support of social media campaigns from Dell cybersecurity and the International Information Systems Security Certification Consortium, also known as ISC(2), NCI was able to collect a statistically significant number of responses across eight industry verticals. Although a formal analysis of the data is still being conducted, some important early revelations have already been identified.
While the overall survey broadly covered the domain, one of the most interesting insights for me came from a high-level response from just three questions:
- What are the top three items/resources you need to accomplish your job?
- Which of the following are the top five sources of application security risk within your organization?
- Which of the following five skill sets best prepares someone to become a chief information security officer?
- The top resource needed to accomplish the CISO job is the support of other management leaders.
- The top source of application security risk is a lack of awareness of application security issues within the organization; and
- The best skill set for preparing someone to become a CISO is a statistical tie between business knowledge and knowledge of IT security best practices.
To be sure, additional analysis and rigor are needed, but from a personal point of view this early data hints that technical knowledge is not the primary CISO skill requirement. It also tips a hat toward the need for robust internal education as well a focus for reducing application security risks. For me, it also shows that a good CISO must also be a collaborative and communicative teacher across his or her organization. Is it me or do these traits describe a team leader or coach?
If you are a CISO, do these traits describe you? Are education and collaboration a core part of your company’s cybersecurity plan? Have you enabled management to give you the support needed for your own success? Can you describe yourself as the cyber team coach?
(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are my own and don’t necessarily represent Dell’s positions or strategies.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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Tweeps Are People Too! By @Kevin_Jackson | @CloudExpo [#Cloud]
I woke up this morning to the devastating news about the earthquake in Nepal.
Sitting here in California that destruction is literally on the other side of the world but my mind immediately went to thinking about my good friend Jeremy Geelan.
See Jeremy and his family have been living in Kathmandu for a while now. His wife, in fact, is the Danish Ambassador to Nepal!
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Cloud Microservices Make Their Play By @Kevin_Jackson | @CloudExpo [#Cloud]
Cloud computing seems destined to be the way enterprises will use information technology. The drastic cost reductions and impressive operational improvements make the transition an unstoppable trend. The “What is cloud computing?” question now, however, seems to be morphing into “Where is cloud computing going?”
While software-as-a-service (SaaS) providers see their market rocketing upward as the easiest and quickest path for cloud adoption, infrastructure-as-a-service providers are suffering as their high-capital-cost commodity business transitions to a profit margin race to the bottom. This unsettling paradox, driven by increased competition between major infrastructure players, portends a near-term shakeout as smaller players either fail, exit or get gobbled up.
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OmniTI and GovCloud Join Forces | @CloudExpo [#Cloud]
OmniTI, a provider of web infrastructures and applications for companies that require scalable, high-performance, mission critical solutions, has announced that it has partnered with GovCloud Network, LLC to help clients develop and execute mission and business strategies for cloud-based services.
This collaboration will offer a complete end-to-end cloud service solution for customers. GovCloud’s expertise in Business Strategy and Design combined with OmniTi’s strong Operational and Implementation experience help clients identify business goals and develop and execute business strategies to leverage the parallel and global nature of cloud-based services. The OmniTI/GovCloud partnership focuses on ways to fully leverage the cloud for the client’s business operations while considering a number of critical factors that will impact a successful transition plan including scalability, performance, availability, automation and monitoring initiatives.
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Surviving an Environment of IT Change
"The Federal government today is in the midst of a revolution. The revolution is challenging the norms of government by introducing new ways of serving the people. New models for creating services and delivering information; new policies and procedures that are redefining federal acquisition and what it means to be a federal system integrator. This revolution also lacks the physical and tangible artifacts of the past. Its ephemeral nature, global expanse and economic impact all combine in a tidal wave of change. This revolution is called cloud computing."
Sponsored by ViON Corporation, my latest whitepaper looks at the challenges government organizations face as they transition to the cloud computing world.
"What many saw as merely political theater, Vivek Kundra and Steven Van Roekel leveraged this amazing confluence of events as the impetus for reinventing government information technology. Through the use of Techstat, FedRAMP, Cloud First and Share First the Federal Government’s first and second CIOs saw cloud computing as the business revolution that it truly represents. They were also in the position to drive this revolution through the US Federal Government. Luckily, pioneers like Amazon Web Service (IaaS), Salesforce.com (SaaS) and Google (PaaS), through active and aggressive metering and monitoring of commodity hardware platforms (two more essential characteristics) had already proven the business model. The combination of fast access to better IT at lower price points was just too much to ignore."
Download the whitepaper now and learn about the critical component of cloud that every agency needs to exploit in order to be successful in this important transition. The paper also addresses the multiple and parallel transitions initiated by cloud computing related policy changes.
"Like it or not, cloud computing also eliminated the barrier that use to exist between an organization’s IT platform and the rest of the world. This simultaneously exposed the inefficiencies and failures of the country’s information and data management policies."
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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Be future ready: Selling to millennials and a marketplace of one
There is almost a deafening discussion going on about the self-centeredness of today’s young adults. Weather you call them Generation Y, millennials or twenty-somethings, the general refrain seems to be a perception that the entire lot of them only care about themselves.
Patricia Greenfield of the University of California in Los Angeles actually used the Google Ngram Viewer to study this perception. Her findings, published in Psychological Science, showed that there has indeed been a distinct rise in more individualistic words such as “choose,” “get,” “feel,” “unique,” “individual” and “self” and a decrease in community-focused words such as “obliged,” “give,” “act,” “obedience,” “authority,” “pray” and “belong.”
This shift toward “me” has been driven by society’s transition to a more urban environment. It has actually been going on for a couple of centuries and has recently been accelerated by the rise of technology and the availability of education. So is this a good or bad thing?
To #BeFutureReady the answer to this question is immaterial because this is the marketplace of the future and businesses must know how to sell to this generation. That means enterprises must learn how to identify individuals, carry on two-way relevant conversations with those individuals and learn how to sell to a marketplace of one. This is why cloud computing is such a revolution to businesses of all sizes.
Cloud services, by their very nature, are simultaneously global in scope and individual in nature. They economically enable information technology platforms that can implement parallel and individually focused sales and marketing processes. Services like Twitter, Instagram, Twitch and Facebook are ideal for selling to this younger generation because individuals can be identified, engaged, enticed and yes, sold. This is not only important to the consumer market, but it plays well in the business-to-business (B2B) market as well. Organizations make decisions by committee and the key to a successful B2B engagement today is through the use of an individualized persuasion campaign aimed at each decision maker.
Businesses must also have the agility to use multiple cloud services and must be able to rapidly change the type or volume of services being used. That is why cloud service marketplaces may be even more important in the B2B realm. The future will be a world of many clouds with numerous service choices from a variety of cloud vendors. Businesses and governments are also increasingly choosing public clouds for a variety of software services and shared content. Software and IT service aggregators are working hard to make it easy to find, purchase and consume a wide variety of cloud services from a single cloud service marketplace vendor. To keep up with this trend, future-ready enterprises will need to know how to rapidly on-board, bundle, provision and de-provision their portfolio of cloud services. If this future viewpoint proves to be true, offerings like Dell Marketplace and AppDirect could be the perfect partners for a future-ready organization.
Cloud service marketplaces provide the tools, services and expertise needed to identify, converse, connect and sell to today’s millennial, or— should I say— tomorrow’s CEO.
This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. For more on these topics, visit Dell's thought leadership site PowerMore. Dell sponsored this article, but the opinions are my own and don't necessarily represent Dell's positions or strategies.
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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Packing My Bags For Prague and Dimension Data #Perspectives2015
Prague is a beautiful city! My last time was in June 2010 when Jeremy Geelan invited me to speak at CloudExpo Europe (see my blog post and video from that trip at "CloudExpo Europe 2010: Not Your Father's Prague"). And yes, that is the same Jeremy Geelan that is currently enduring the terrible earthquakes in Nepal (see my recent post on that in "Tweeps Are People Too!!")
This time I get to go there to learn more about Dimension Data. If you don't know about this global cloud service provider you really should look them up. Although Gartner evaluated them as a niche player in the 2014 Cloud Computing Magic Quadrant 2014, their so-called "niche" is enterprise hybrid cloud and they are very, very good at that niche!
Dimension Data, a subsidiary of NTT Group, has a reputation for consistent performance. Their large presence in Japan, the US, the UK, the Netherlands, Hong Kong, and South Africa gives them an unique ability to address the public and private global cloud computing platform requirements of enterprises in the US$1B-US$5B revenue range. They also deliver these services from a single, unified architecture, the Managed Cloud Platform (MCP).
Recently this "niche" player has been honored as the Cisco Services Partner of the Year, garnering Cisco regional awards from the Americas, Asia, Australia, Europe and MEA (Middle East & Africa)! The company is also globally certified by SAP for cloud, hosting and SAP HANA, which delivers an unequaled ability to deploy hybrid SAP models that run on Dimension Data’s private MCP within the client’s data center. Not to be out done, EMC has also announced a high performance unified storage alliance with Dimension Data that is based on EMC's VNX storage technology. These are quite impressive accomplishments for a "niche player"!
At #Perspectives2015 I will find out more about this global provider, passing what I learn to my followers through Twitter. If you're going to also be in Prague, please let me know!
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
This time I get to go there to learn more about Dimension Data. If you don't know about this global cloud service provider you really should look them up. Although Gartner evaluated them as a niche player in the 2014 Cloud Computing Magic Quadrant 2014, their so-called "niche" is enterprise hybrid cloud and they are very, very good at that niche!
Dimension Data, a subsidiary of NTT Group, has a reputation for consistent performance. Their large presence in Japan, the US, the UK, the Netherlands, Hong Kong, and South Africa gives them an unique ability to address the public and private global cloud computing platform requirements of enterprises in the US$1B-US$5B revenue range. They also deliver these services from a single, unified architecture, the Managed Cloud Platform (MCP).
Recently this "niche" player has been honored as the Cisco Services Partner of the Year, garnering Cisco regional awards from the Americas, Asia, Australia, Europe and MEA (Middle East & Africa)! The company is also globally certified by SAP for cloud, hosting and SAP HANA, which delivers an unequaled ability to deploy hybrid SAP models that run on Dimension Data’s private MCP within the client’s data center. Not to be out done, EMC has also announced a high performance unified storage alliance with Dimension Data that is based on EMC's VNX storage technology. These are quite impressive accomplishments for a "niche player"!
At #Perspectives2015 I will find out more about this global provider, passing what I learn to my followers through Twitter. If you're going to also be in Prague, please let me know!
Big shoutout to my Prague Tweeps!
@PragueBob
@fildaok
@Prague_
@nakedslavin
@GrantPhillips
Dimension Data Global CEO Brett Dawson offers you a preview of the year's event in this short video - a glimpse in how Dimension Data is doing ever greater things for clients in our ambitious journey towards 2020.
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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SAP/HANA Does Big Data | @SAPInMemory @BigDataExpo [#BigData]
While SAP is globally renowned as a provider of enterprise management software, the name is hardly ever associated with the spooky world of intelligence. That is one reason why I jumped at the opportunity to talk with SAP executives responsible for the company’s work in that clandestine marketplace.
SAP National Security Services, Inc.™ (SAP NS2™) is an independent U.S. subsidiary of the company and offers a full suite of SAP enterprise applications, analytics, database, cyber security, cloud, and mobility software solutions. These offerings, however, are endowed with specialized levels of security and support needed to meet the unique mission requirements of US National Security Agencies and critical national infrastructure customers. SAP NS2 also provides secure consulting and support services from experts that hold current credentials in the national security space. Carmen Krueger, Senior VicePresident & General Manager, Cloud Operations, focuses on the critical security requirements of national security clients that adopt and deploy SAP technologies. Joining her in our discussion was Hunter Downey, NS2 Cloud Solutions Director.
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The Science and Art of Business Leadership
Business leadership is both science and art. The scientific aspects revolve around finance, organization, products and service. Artistic aspects include relationships, market trajectories and business strategies. While many focus on the science through books and training, the art of business is best learned from real practitioners. That is why I jumped at the chance to meet Dimension Data’s Steve Nola during the company’s analyst event, Perspectives 2015, in Prague, Czech Republic. Steve is the company’s ITaaS Group Executive and prior to this, served separate stints as Chief Executive Officer of the Cloud Business Unit and Dimension Data Australia region. Meeting over dinner, Steve shared his views on how businesses should deal with today’s dynamic information technology environment.
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Industry leaders set cloud computing security benchmarks
Security has long been the No. 1 cloud computing business concern. Although the apprehension is absolutely valid, cloud computing business decision and strategies are all too often driven by the many broadly shared misconceptions and misunderstandings.
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Would you build your house from a Visio diagram?
Cloud computing CAD is now a business requirement. Cloud solution architects are integral to the ideation, creation and deployment of new business models and CAD is the right tool for optimizing their solutions. This is why the use of cloud computing solution computer aided design today will determine the future profitability of billion dollar corporations.
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How to Put Public Sector Data Migration Hassles on the Road to Extinction
With careful planning and the right technology, Federal, State and Local Government IT Leaders can overcome fears of data migrations, breaking free from archaic procedures to lead the pack
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IT Infrastructure as a Managed Service By @Kevin_Jackson | @CloudExpo #Cloud
ViON solves complex enterprise problems by combining passion and agility to deliver the most effective, innovative solutions because commitment to mission success is in their DNA. One of the ways they deliver success is through ViON on Demand™, which delivers highly secure compute, network and storage capabilities delivered through on-premise private clouds. ViON on Demand supports a customer whose business strategy is to consume IT infrastructure as a managed service. Through ViON on Demand, ViON’s customer can procure and consume a range of IT hardware and software suited to their specific needs (compute, storage, data center networking). This strategy helps them:
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
- Use technology on-premise, like private Cloud;
- Customize technology, vendor and configuration based on specific needs;
- Scale up and down to meet demand without penalty or minimums;
- Pay with operations dollars rather than capital expenditure;
- Achieve best-practice, customized service-level agreements (SLAs); and
- Enjoy 24/7 live, secure support when needed.
The executive responsible for managing this business is RobDavies, Vice President ViON on Demand. I had the opportunity to meet him at the ViON headquarters building in Herndon, Virginia for a discussion on government cloud computing.
Kevin:Thank you very much for the opportunity to speak with you about cloud in the US government. To start off, what is your position here at ViON?
Rob: Thank you Kevin for coming out to visit us. I am the Executive Vice President of Operations here at ViON and also have the responsibility of managing our On Demand cloud solutions.
Kevin: Being responsible for ViON’s cloud computing solutions seems like a pretty demanding task. How is that going?
Rob: Cloud computing in the US Government marketplace holds great promise, but yes, it also presents a demanding challenge. As you know, the US Federal marketplace has been a budget
constricted environment for quite a few years but that environment is actually good for cloud computing because it has forced agencies into looking for better ways to do information technology. Here at ViON, we’ve actually benefitted from that.
constricted environment for quite a few years but that environment is actually good for cloud computing because it has forced agencies into looking for better ways to do information technology. Here at ViON, we’ve actually benefitted from that.
Kevin: That sounds pretty interesting. Can you please elaborate on that a bit?
Rob: Sure. In observing agencies that are looking to find better and more efficient ways to do information technology, they have really needed to figure out how to use cloud within their existing organizational structure. This is more difficult than it appears on the surface because government IT organizations are typically structured around a horizontal view of an IT infrastructure. That means that all their processes and decisions are aligned with IT operational layers. The server team makes decisions on servers, the storage team makes decisions on storage, the application team makes decisions on applications and so forth. This organization also drives budget allocations and decision along those same operational layers. This horizontal viewpoint doesn’t work well with cloud computing because budget decisions need to be more aligned with mission, workload and application characteristics. To do this properly the organization needs to adopt a more vertical view of the IT infrastructure.
Kevin: How have ViON’s cloud computing customers dealt with this problem?
Rob: Though our professional services support, ViON has been able to help its customers elevate their organizational viewpoint. This has enabled them to figure out how to use cloud effectively without changing their existing organization. In a way we have collaborated with our customers and now know how to do cloud within this traditional componentized organizational structure.
Kevin: How is that done? Many have said that cloud computing is nearly impossible without changing existing policies or getting FAR (Federal Acquisition Regulation) waivers.
Rob: The first step in the transition is to get legacy infrastructure people more familiar with cloud consumption models. You also need to move them away from a focus on the technical specification of the infrastructure. In my experience, the expertise of government IT professionals is very high. The only issue is that organizationally, they are forced to see cloud as an extension of the infrastructure component that lies within their responsibility. Storage people can deal with storage-as-a-service but they have no authority to link a server or application with that storage. Once the infrastructure team collaborate with a vertical viewpoint they can then builds a common lexicon for the solution that’s being design. This, in turn, will drive organizational changes that are friendlier to more efficient consumption-based IT service models.
Kevin: What about the budgeting models? Aren’t they still based on IT components?
Rob: Yes and most federal agencies are way behind in that area. It is, however, a bit easier in the DoD because of the use of working capital funds. This budgeting construct was designed as a means for dealing with the wide variability of the DoD mission. This budgeting variability can be equally used for cloud services. There is no widespread corollary on the civilian side. Civilian agencies have a willingness to adopt cloud, but the acquisition challenges and the lack of a working capital construct make it more difficult.
Kevin: So how can ViON help agencies get over this hurdle?
Rob: ViON has experience in helping agencies learn how to manage a traditional fixed budget in an environment that has variable purchase requirements. Options include ordering agreements and blanket purchase agreement. These have more funding flexibility than direct award contracts. We can also determine appropriate workloads for cloud migration, help in analyzing the budget process around those specific workloads and assist with documenting and forecasting capacity needs. Although peak capacity requirements will certainly be in the budget, that money may come back if the capacity is not actually needed.
Rob: Not really. Procurement rules don’t need to be changed but more flexibility needs to be allowed. COTRs and Contracting Officers just need better tools for purchasing cloud. For example, an ability to pool funds across infrastructure or multiple mission areas would go a long way.
Kevin: You’re really arguing then for a more holistic view and increased visibility of IT within the government. Neither one of those are part of government culture. How do you see this happening?
Rob: Change is hard and cloud computing defines a hard change. To be successful in this, government agencies need to tap the knowledge of government IT infrastructure professionals and make them an integral part of the process. Those professionals know their agency’s mission and how best to manage this change. Unfortunately, in the past, they have been the last to know about an application or system was being funded and built. The government can absolutely do it but very strict restrictions on how money can be spent may need to be changed. Property and use tax payments are a case in point.
Current tax payment rules are driven by ownership. When the government uses cloud services the CSP (Cloud Service Provider) stills owns the equipment and the FAR is silent on this type of situation. Restriction on the use of different colors of money may also need to be addressed. Today the CIO doesn’t have any budget authority. FITARA (Federal Information Technology Acquisition Reform Act) was designed to help in this area and we can only hope that Congress can see a way forward in helping the CIO get away from management through influence towards being able to manage with authority.
Some of the new vehicles are more structured for cloud with dedicated acquisition shops. This will help the rest of the acquisition community come along.
Kevin: Any advice for those CIO trying to tackle the challenge of transitioning to the cloud?
Rob: We’ve coached our customers to look at the total acquisition process. When initiating a consumption based IT contract, allow for time to transition from one contractor to another. Since the vendor needs to be able to make and recoup their investments, contracts tend to be longer and the government needs to be able to scale up with a new vendor slowly. This approach maximizes the value to all parties. A total acquisition process view also reduces contract churn, contract related technical evaluations and reduces overall acquisition cost.
Kevin: In wrapping up, what is the health of cloud in the government. What is your prognosis with respect to the future?
Rob: I am really optimistic. It will take a lot more time but we will get there. Mainframe won’t go away, neither will cloud. We will get there because there are more offerings in the market, more variety, more flexibly, better acquisition models and cross pollination across the government.
Kevin: Thanks Rob.
Rob Davies explains ViON On Demand
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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Is Social Media Right For Your Small Business?
Everyone from pre-teens to granddads, does social media today. With Twitter, Instagram, Facebook and many newer ways to stay in the know popping up every day, picking the right platform can be a difficult task. While the personal value of this modern convenience seems obvious to most, the task of proving the channel’s worth to a business can be very challenging.
With this said up front, many larger companies have taken the plunge anyway. According to a recent eMarketer survey, 88 percent of U.S. companies with 100 or more employees that were surveyed are using social media for marketing purposes. This figure is actually expected to rise slightly to 89.5 percent in 2016. Dell has been a leader in the use of social media for business and recognizes that it has value for more than improved brand awareness. This large global corporation has become especially adept with social media, learning how to meaningfully increase business sales and revenue.
A similar survey of 350 small businesses done by the research firm Clutch, however, found that nearly half of those organizations don’t actively use social media to promote their businesses and 25 percent say they have no plans to do so in the future. Do these numbers represent a business “social media gap”? Are small businesses missing the boat?
Strategize, then analyze the numbers
As a small business owner myself, this question is more than just academic. When I founded GovCloud Network over a year and a half ago, using social media for marketing and opportunity identification was one of my strategic planks. In my simplistic view, we would use Twitter to advertise new content posted on the company’s blog, Cloud Musings. The expertise and knowledge demonstrated by thought-leadership pieces would, in turn, drive our targeted customer segment straight to the company website.After reading this study though, I began to second guess both the money and time investments. So
prior to finalizing next quarter’s budget, I decided that an objective and quantifiable evaluation of our social media program’s ROI was needed.
The good news was that because social media was in the plan from the very beginning, we already had site visit data from the initial launch of all our sites. The bad news was that, being a startup, we couldn’t afford any fancy customized social media tracking service. We could only use what was freely provided by Google Analytics and Twitter. Luckily those tools are very good, and we were able to pull robust data sets from two three-month periods, August-October 2014 and March-May 2015. That data enabled us to measure Twitter engagement rate and the number of company blog and website users.
Social Media Engagement Model |
The engagement rate measures all clicks on a tweet, including retweets, replies, favorites, follows and link click-throughs. It is also used as a measure of how well a tweet resonates with its audience. By defining visitor segment characteristics in Google Analytics, we were also able to quantify how many users were members of specific market segments. The segments we selected corresponded to specific GovCloud Network business lines.
With this data and the use of relative percent difference as a comparative measure, the results were
stunning! Except for a reduction in the overall number of pages per session at the company website, our documented increase in Twitter engagements drove increases in the number of blog and company website users. This trend was also seen across all of our customer segments
Give social media a try
Does this mean that social media is right for your small business? No, it doesn’t, but it does show how a small business can monitor, quantify and analyze the ROI of a social media strategy. My best advice is to not ignore the value that social media can bring. Using these services strategically does take an investment in time and sometimes even a little money, but the value could be significant. Have an open mind, plan a pilot, give it a little time, and don’t forget to do the numbers.Social Media Engagement Results |
(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit PowerMore. Dell sponsored this article, but the opinions are my own and don’t necessarily represent Dell’s positions or strategies)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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IEEE Cloud Computing Magazine Focuses On GovCloud
Today I am especially proud and honored to publicly announce my appointment to the IEEE Cloud Computing MagazineEditorial Board! I am truly appreciative to Dr. Alan Sill and Dr. Masin Yousif for their trust and confidence in nominating me to this position.
As the world's largest professional association for the advancement of technology, IEEE has always been a part of my professional career. Their mission, Advancing Technology for Humanity, also aligns with my own personal aspirations and goal of helping global governments better realize the promise of cloud computing.
IEEE Cloud Computing is committed to the timely publication of peer-reviewed articles that provide innovative research ideas, applications results, and case studies in all areas of cloud computing.
Topics relating to novel theory, algorithms, performance analyses and applications of techniques are covered.
Ms. Marilyn Moux, a seasoned professional with experience in software/system development life cycle in a variety of industries including Information Technology, Health Care, Federal/State/Local Governments, Financial, Mortgage Banking, Telecommunications, and Aerospace.
Mr. Bob Gourley, publisher of CTOvision.com and ThreatBrief.com and a co-founder and partner of Cognitio.
Dr. Michaela Iorga the senior security technical lead for cloud computing at the National Institute of Standards and Technology‘s computer security division. She also serves as co-chair of the agency’s Cloud Computing Forensic Science Working Group and Cloud Computing Security Working Group.
Dr. F. Brett Berlin, a member The George Mason University Volgenau School Faculty (Adjunct Professor, Grand Challenges of Cyberspace and Data Analytics) and of the George Washington University (School of Engineering and Applied Sciences);
Mr. Melvin Greer, a Senior Fellow and Chief Strategist at Lockheed Martin and a recognized expert in Service Oriented Architecture, Cloud Computing and Predictive Analytics.
Please reach out to me or any board members directly if you have any specific topics you would like addressed or if you would like to contribute an article to the magazine. I also invite you to support IEEE Cloud Computing by subscribing to the magazine. Going forward I will feature the most recent edition at the top of the side panel on this blog. The landing page will provide access to the table of contents with instructions on how to subscribe. Periodically we will also provide free access to selected articles via social media. I look forward to serving you from this exciting perspective and can't wait to hear your recommendations and suggestions.
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
As the world's largest professional association for the advancement of technology, IEEE has always been a part of my professional career. Their mission, Advancing Technology for Humanity, also aligns with my own personal aspirations and goal of helping global governments better realize the promise of cloud computing.
IEEE Cloud Computing is committed to the timely publication of peer-reviewed articles that provide innovative research ideas, applications results, and case studies in all areas of cloud computing.
Topics relating to novel theory, algorithms, performance analyses and applications of techniques are covered.
- Cloud architectures (delivery models and deployments),
- Cloud management (balancing automation and robustness with monitoring and maintenance),
- Cloud security and privacy (issues stemming from technology, process and governance, international law, and legal frameworks),
- Cloud services (cloud services drive and are driven by consumer demand; as markets change, so do the types of services being offered),
- Cloud experiences and adoption (deployment scenarios and consumer expectations),
- Cloud and adjacent technology trends (exploring trends in the market and impacts on and influences of cloud computing),
- Cloud economics (direct and indirect costs of cloud computing on the consumer; sustainable models for providers),
- Cloud standardization and compliance (facilitating the standardization of cloud tech and test suites for compliance), and
- Cloud governance (transparency of processes, legal frameworks, and consumer monitoring and reporting).
- Identifying and selecting topics of interest for publication:
- Identifying and selecting contributor to author articles on topics of interest; and
- Reviewing and recommending submitted articles for publication.
Ms. Marilyn Moux, a seasoned professional with experience in software/system development life cycle in a variety of industries including Information Technology, Health Care, Federal/State/Local Governments, Financial, Mortgage Banking, Telecommunications, and Aerospace.
Mr. Bob Gourley, publisher of CTOvision.com and ThreatBrief.com and a co-founder and partner of Cognitio.
Dr. Michaela Iorga the senior security technical lead for cloud computing at the National Institute of Standards and Technology‘s computer security division. She also serves as co-chair of the agency’s Cloud Computing Forensic Science Working Group and Cloud Computing Security Working Group.
Dr. F. Brett Berlin, a member The George Mason University Volgenau School Faculty (Adjunct Professor, Grand Challenges of Cyberspace and Data Analytics) and of the George Washington University (School of Engineering and Applied Sciences);
Mr. Melvin Greer, a Senior Fellow and Chief Strategist at Lockheed Martin and a recognized expert in Service Oriented Architecture, Cloud Computing and Predictive Analytics.
Please reach out to me or any board members directly if you have any specific topics you would like addressed or if you would like to contribute an article to the magazine. I also invite you to support IEEE Cloud Computing by subscribing to the magazine. Going forward I will feature the most recent edition at the top of the side panel on this blog. The landing page will provide access to the table of contents with instructions on how to subscribe. Periodically we will also provide free access to selected articles via social media. I look forward to serving you from this exciting perspective and can't wait to hear your recommendations and suggestions.
( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud Network Partners or any other corporation or organization.)
( Thank you. If you enjoyed this article, get free updates by email or RSS - © Copyright Kevin L. Jackson 2015)
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